Política de reembolso

Refund & Return Policy

Last updated: October 2026

Rey Store sells print-on-demand products made to order by our fulfillment partners (Printful, Gelato, and Printify). Because every item is custom-produced after your order is placed, our return policy reflects the nature of print-on-demand manufacturing.

No Returns for Buyer's Remorse

We do not accept returns or exchanges for:

  • Wrong size or color selected by the customer
  • Change of mind
  • Minor print placement variations within industry tolerance (e.g., ±0.5" for DTG prints)

Please review size guides and product details carefully before placing your order.

Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, misprinted, or incorrect due to a manufacturing error, we will make it right at no cost to you. To be eligible:

  • Contact us at reyyanmd89@gmail.com within 30 days of delivery
  • Include your order number and clear photos of the item and packaging
  • No need to return the defective item

We will arrange a free reshipment or a refund depending on the situation and fulfillment partner involved.

Order Cancellations

Orders can be cancelled within 24 hours of placement. After that, production may have already begun and cancellations cannot be guaranteed.

Lost or Undeliverable Packages

If a package is returned to sender due to an invalid or incomplete address provided by the customer, we can offer a reprint at an additional charge or a partial refund (product cost only, excluding shipping). Please ensure your shipping address is accurate at checkout.

If your order has not arrived within the expected timeframe, please contact us and we will investigate promptly.

Non-Refundable Items

The following are not eligible for returns or refunds:

  • Sale items and items marked as final sale
  • Gift cards

European Union — 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification, provided the item is unused, unworn, with tags, and in its original packaging. Please contact us to initiate this process.

Refund Processing

Once a refund is approved, it will be processed to your original payment method. Please allow 5–10 business days for the amount to appear, depending on your bank or card provider.

Contact Us

For any return or refund enquiries, reach us at reyyanmd89@gmail.com or visit our Contact Us page. You can also review our full Refund & Cancellation Policy for more details. We typically respond within 24–48 hours.