Refund & Cancellation Policy

Last updated: October 2026

At Rey Store, your satisfaction is our priority. Please read our refund and cancellation policy carefully.

Cancellations

Orders can be cancelled within 24 hours of placing them. After this period, production may have already begun and cancellations cannot be guaranteed.

Returns & Refunds

Rey Store sells print-on-demand products made to order by our fulfillment partners (Printful, Gelato, and Printify). Because every item is custom-produced after your order is placed, we do not accept returns or exchanges for buyer's remorse, including:

• Wrong size or color selected by the customer
• Change of mind
• Minor print placement variations within industry tolerance (e.g., ±0.5" for DTG prints)

Please review size guides and product details carefully before placing your order.

Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, misprinted, or incorrect due to a manufacturing error, we will make it right at no cost to you. To be eligible:

• Contact us within 30 days of delivery
• Include your order number and clear photos of the item and packaging
• No need to return the defective item

We will arrange a free reshipment or a refund depending on the situation.

Non-Returnable Items

The following are not eligible for returns or refunds:

• Sale items and items marked as final sale
• Gift cards

Lost or Undeliverable Packages

If a package is returned to sender due to an invalid or incomplete address, we can offer a reprint at an additional charge or a partial refund (product cost only, excluding shipping). Please ensure your shipping address is accurate at checkout.

Contact Us

For any return or refund enquiries, please reach out via our Contact Us page or email us at reyyanmd89@gmail.com. We typically respond within 24–48 hours.